What you’ll be doing:

• Build clean software and systems abstractions, and understand that modular, reusable components are key to manageably supporting thousands of pipelines and beyond as we scale.
• Work cross-functionally: with upstream teams to guide and consult them on how to structure their databases to expose good data APIs, and with downstream data scientists and data teams to expose well-designed and well-documented data models and metrics.

Required:

• 3+ years of relevant work experience; 7+ years for a senior role.
• Strong Python or Java backend development skills.
• General experience working with data systems or data pipelines
• Leverage your Python, Airflow, and Looker expertise to scale our Airflow data pipelines to the next 10x level.

What you’ll be doing:

• Support and operate our MSK clusters by integrating services and features as necessary to make it fully self-service and self-managing.
• Become an expert at operating and managing our Databricks clusters, ensuring it as a stable, secure platform for large volume streaming data processing and analysis.
• Build and maintain the infrastructure needed to support a wide range of streaming use cases both within the team and externally.
• Work closely with other teams to evangelize best practices through documentation, tutorials, examples, and complete implementations

Required:

• Extensive experience in building streaming applications and streaming platforms, both as a client and as an operator. 
• Well-versed in industry best practices, and you are as comfortable discussing and communicating architectural designs and patterns as you are implementing them.
• Hands-on experience building streaming data systems using Spark on Kafka.
• Hands-on experience building change data capture pipelines using open-source systems such as Debezium and Databricks.
• Hands-on experience standing up, operating, and maintaining Kafka and Spark clusters.

Requirements:

• 3+ years of relevant work experience; 7+ years for a senior role.
• Strong Python or Java backend development skills.
• General experience working with data systems or data pipelines
• Leverage your Python, Airflow, and Looker expertise to scale our Airflow data pipelines to the next 10x level

What you’ll be doing:

• Design, develop, deploy, and operate technical architecture and systems. Identify opportunities to improve existing systems/workflows for performance, scale, speed, and accuracy. Ruthlessly optimize for productivity - your own and that of the entire engineering team.
• Champion engineering and operational excellence, establishing metrics and process for regular assessment and improvement. Participate and drive operational reviews and hold both ICs and managers accountable for improvements. Be a relentless advocate for improving the customer experience created by our architecture and code outcomes.
• Review all feature designs within your product area and across the company for cross-cutting projects. Be an owner of the security, safety, scale, operational integrity, and architectural clarity of these designs.
• Understand the trends within the company and in the industry at large. Call out problematic ideas and provide appropriate push-back to engineers, managers, and executives.
• Debugging extremely difficult technical problems, and making systems and products both work better and are easier to deploy, own, operate and diagnose.
• Help with leadership recruiting efforts for hiring senior engineers and managers. Recruit others like yourself and serve as a beacon to the best engineers on the planet through blogs, conference presentations, and other external engagements and/or social media.
• Coach and mentor talented engineers by giving them actionable feedback and setting clear goals. Assist in calibrating and developing the engineering team as a whole.

What we look for in you:

• 10+ years of experience with large scale distributed systems in roles providing technical leadership and direction for software engineering and development
• Strong technical skills for system design and coding
• Comfortable with leading large cross-functional initiatives, and collaborating with product managers, UX designers, and engineering teams.
• Excellent written and verbal communication skills, and a bias toward open, transparent cultural practices.
• Excellent skills of mentoring, maturity, dealing with conflict and communication - not just within the team but also across the product group and/or all of engineering. 

Nice to haves:

• Have previous experience at a fast paced, high growth stage internet/software company
• Embodies our values: Positive energy, continuous learning, clear communication, efficient execution, and commitment to building an inclusive environment

What you’ll be doing:

• Design, develop, deploy, and operate technical architecture and systems. Identify opportunities to improve existing systems/workflows for performance, scale, speed, and accuracy. Ruthlessly optimize for productivity - your own and that of the entire engineering team.
• Champion engineering and operational excellence, establishing metrics and process for regular assessment and improvement. Participate and drive operational reviews and hold both ICs and managers accountable for improvements. Be a relentless advocate for improving the customer experience created by our architecture and code outcomes.
• Review all feature designs within your product area and across the company for cross-cutting projects. Be an owner of the security, safety, scale, operational integrity, and architectural clarity of these designs.
• Understand the trends within the company and in the industry at large. Call out problematic ideas and provide appropriate push-back to engineers, managers, and executives.
• Debugging extremely difficult technical problems, and making systems and products both work better and are easier to deploy, own, operate and diagnose.
• Help with leadership recruiting efforts for hiring senior engineers and managers. Recruit others like yourself and serve as a beacon to the best engineers on the planet through blogs, conference presentations, and other external engagements and/or social media.
• Coach and mentor talented engineers by giving them actionable feedback and setting clear goals. Assist in calibrating and developing the engineering team as a whole.

What we look for in you:

• 10+ years of experience with large scale distributed systems in roles providing technical leadership and direction for software engineering and development
• Strong technical skills for system design and coding
• Comfortable with leading large cross-functional initiatives, and collaborating with product managers, UX designers, and engineering teams.
• Excellent written and verbal communication skills, and a bias toward open, transparent cultural practices.
• Excellent skills of mentoring, maturity, dealing with conflict and communication - not just within the team but also across the product group and/or all of engineering. 

Nice to haves:

• Have previous experience at a fast paced, high growth stage internet/software company
• Embodies our values: Positive energy, continuous learning, clear communication, efficient execution, and commitment to building an inclusive environment

What You'll Be Doing (i.e., Job Duties)

• Architecting and implementing a core futures trading platform that includes trade execution and post-trade activities (clearing & settlement).
• Responsibilities will include designing systems for reporting, settlements, reconciliation, venue connectivity, market data, etc
• Drive overall architecture by working closely with downstream teams (risk, finance, data, ledger)

What We Look For In You (ie. Job Requirements)

• Minimum 5 years of experience in software engineering
• The ideal candidate has a good understanding of trade execution, clearing and settlement for futures markets.
• Mentoring of junior engineers and those engineers with less domain expertise in financial systems.
• You’ve experienced architecting and developing solutions to ambiguous problems with significant impact.
• You’re passionate about building an open financial system that brings the world together.

Nice to haves:

• Cryptocurrency markets experience
• Experience with GoLang. 
• Experience with FIX onboarding/certification.
• Experience using Amazon Web Services, Lambdas, gRPC, Envoy or Kubernetes.
• Experience with Kafka, Pulsar, RabbitMQ, and other messaging infrastructures.

What you’ll be doing (ie. job duties):

• Build and manage a front-end focused engineering team and guide the development of infrastructure across both web and mobile.
• Coach your direct reports to have a positive impact on the organization and chart a fulfilling career path.
• Collaborate with engineers, designers, product managers and senior leadership to turn our vision into a tangible roadmap every quarter.
• Collaborate with Product and Engineering to break down complex projects into smaller pieces and iterate on their design and implementation.
• Be a thoughtful technical voice and support your team in making diligent architectural decisions.
• Work with our talent organization to source and hire amazing engineers who will expand the Coinbase culture and product.
• Contribute to owning and delivering processes that drive engineering quality and meet our engineering SLAs.
  

What we look for in you (ie. job requirements):

• At least 5 years of experience in software engineering.
• At least 2 years of engineering management experience.
• You know what high quality code — and software engineering processes — look like and know how to foster an environment that creates them.
• Execution focused with an ability to navigate ambiguity.
• Ability to do both long term thinking and short term planning.
• Experience building client infrastructure at scale (iOS, Android, React Native, and/or Web)
• You're passionate about building an open financial system that brings the world together
  

What you’ll be doing (ie. job duties):

• Act as a strategic thought partner to finance teams and Coinbase executives; lead the team to execute on audit, month-end close and other top finance priorities;
• Drive long term finance data strategies and planning; Act as the DRI for all finance data, systems and metrics
• Lead, mentor and grow a team of data scientists, data science managers and build strong partnerships with finance teams
• Design communication structure and cadence with team members; Synthesize data learnings (success or failures) into compelling stories and communicate them throughout Coinbase.
• Drive data team and organizational level initiatives to scale our insights through better systems and automation
• Build effective working relationships with Coinbase platform product and engineering to automate reconciliation of data across internal systems, and between our platform and external sources (banks, blockchains, etc.)

What we look for in you (ie. job requirements):

• Set vision for data & finance projects and build collaboration within the team
• BA / BS degree business, computer science, statistics, applied mathematics, or any scientific or computational degree. Masters or PhD is preferred
• 7+ years of experience as a hands-on leader of a high-performing finance data science or data engineering team. 
• 10+ years of experience in data engineering or driving finance data initiatives.
• Experience in audit or compliance process
• Expert knowledge of SQL, particularly with respect to ledgers and financial data manipulation
• Expert knowledge of Python; Working/expert knowledge of Airflow, or equivalent data pipeline tool
• Demonstrate our core cultural values: clear communication, positive energy, continuous learning, and efficient execution; Organized and attention to detail

What you’ll be doing (ie. job duties):

• Problem solving and unblocking teams using our internal tools
• Communicating best practices through writing and coding
• Meeting with cross-functional teams to discover requests
• Creating and managing technical training materials
• Assisting highly visible incident resolution
• Creating company-wide infrastructure architecture defaults
• Working with product managers to define requested internal tools

What we look for in you (ie. job requirements):

• You have at least 5 years of combined experience in backend software or infrastructure
• Strong communication skills and ability to explain technical concepts clearly and simply
• Proven ability to understand customer requirements and identify appropriate solutions
• Strong interpersonal skills working with Engineers from junior to principal levels
• Demonstrated critical thinking under pressure
• Passion for teaching technical skills and creating technical solutions with teams

Nice to haves:

• Familiarity with working in rapid growth environments
• Experience in Ruby, Go, and Terraform
• Experience with AWS, GCP, Azure, or other cloud environment
• Strong opinions on secure, scalable architecture and technical implementation
• Experience working in a highly regulated environment
• Experience writing company-facing blog posts and training materials

What you’ll be doing (ie. job duties):

• Serve as the primary touchpoint for the Account Management leadership team, supporting the highest value institutional clients , collaborating initiatives with our Institutional Coverage sales and product teams.
• Build and create presentations to support business planning, client engagement and meetings.
• Provide a best in class experience for our Account Management team through effective task management, decisive prioritization, and efficient execution across institutional teams
• Effectively triage, handle and prioritize incoming business requests.
• Handle requests through to resolution, including collaborating across teams of subject matter specialists
• Shadow and facilitate prospect and client demo calls when needed, to gain exposure on product features and technical cryptocurrency related questions
• Maintain a constant flow of communication with Account Management leadership team in order to ensure deadlines are met
• Deliver excellence in everything you do

What We Look For In You (ie. Job Requirements)

• Motivated by Coinbase’s mission and creating a seamless, experience for our highest value individual and institutional clients
• Minimum of 2 years of relevant experience in an institutional client partner / services / advisory role in financial services or technology industry 
• Basic knowledge of global global financial markets, prime brokerage, margin, lending, derivatives, trading platforms, custody, and/or crypto
• Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation
• Fantastic communication skills in order to operate across multiple departments and  stakeholders
• Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization

What you’ll be doing (ie. job duties):

• Responsible for owning the Community Operations program, supporting Coinbase customers in relation to high touch escalations and platform incidents.
• Lead a team of analysts who provide high quality support to Coinbase customers in public channels, such as Twitter, Reddit, Better Business Bureau, and App Store reviews.
• Responsible for gauging customer impact and guiding decisions with Product Managers, engineers, Legal, and other partners with customers in mind.
• Provide leadership mentorship based on industry standard methodologies, thoughtful delegation and performance management.
• Focus on team growth and enablement through mentorship, career development and employee engagement.
• Collaborate with internal support teams across Advocacy, Tools, Quality and Training to help launch or improve product support workflows.
• Utilize an in-depth understanding of metrics to drive data-driven business decisions.
• Continuously add value through effective project management, dedicated prioritization and efficient execution.

What We Look For In You (ie. Job Requirements)

• Motivated by Coinbase’s mission and crafting a seamless support experience for our global customer base.
• Minimum of 5 years of meaningful experience in financial services, technology and/or customer support.
• Experience scaling teams across multiple workflows and various channels of support, i.e. voice, email, social and chat.
• Excellent track record of leading deeply engaged and high performing teams.
• Highly flexible and adaptable to meet the evolving needs of a high-growth, fast paced organization.
• Experience working in Sprinklr for social support operations 
• Travel requirements up to 15% to Coinbase offices and vendor locations, based on needs.

Responsibilities

• Responsible for the day to day operations of the Community Operations escalations and incident management program by investigating, troubleshooting and resolving Coinbase customer issues across multiple channels.
• Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner.
• Serve as an escalation point for the Customer Experience organization in high touch escalations and platform incidents. You should be able to gauge customer impact and guide decisions with Product Managers, engineers, Legal, and other stakeholders with users in mind.
• Occasionally interact with Coinbase customers in public support channels, such as Twitter and Reddit.
• Represent the voice of our customer in proactively driving impactful changes across workflows, policies and tools by succinctly relaying customer feedback in escalations to internal support teams.
• Maintain an investigative mindset to help address critical customer issues while keeping in mind next-issue avoidance and building operational processes to develop and maintain our program at scale.
• Occasionally travel to onshore and offshore locations to train new analysts and vendor agents.

Requirements

• Motivated by Coinbase’s mission and creating a seamless support experience for our global customer base.
• Experience with CRM tooling, such as Salesforce.
• Comfortable responding to high level internal stakeholders, such as executives and board members
• Demonstrated experience with end-to-end platform incident management.
• Must work in a defined shift, as required by the business.
• Must participate in an on-call rotation.
• Minimum of 3 years of relevant experience in incident management and/or customer support.
• Exceptional communication skills in order to operate across multiple departments and stakeholders.
• Flexible and adaptable to meet the evolving needs of a high-growth and fast-paced organization.
• Travel requirements up to 20% to Coinbase offices and vendor locations (depending on business need)
• Must be able to read, write and speak in English
• Curiosity to chase problems to root cause and rollup sleeves to investigate the unknown/unusual. 

What You'll Be Doing (i.e., Job Duties) 

• Serve as a domain expert across multiple channels, supporting our highest value customers and institutions on Coinbase’s institutional products (including Prime and Custody)
• Provide white glove support to our highest priority global clients through phone, email and video calls in an articulate and empathetic manner
• Make informed, data-driven decisions through a thorough understanding of metrics and the business
• Drive impactful changes across workflows and tools by partnering with the sales, engineering, and product teams
• Continuously add value through effective project management, decisive prioritization, and efficient execution
• Set a high bar for support analysts within the organization by setting an example through performance and work ethic
• Operationalize new and existing policies, processes, and procedures related to the Client Services scope
• Facilitate prospect and client demo calls, serving as subject matter expert on product features and answering technical cryptocurrency related questions
• Serve as the voice of the customer to internal teams including Advocacy, Engineering and Product when surfacing bugs, incidents, and product feedback
• Participate in a weekend on-call rotation and serve as an escalation point for high priority requests or complex investigations

What We Look For In You (ie. Job Requirements)

• Motivated by Coinbase’s mission and creating a seamless, scalable support experience for our global customer base
• Experience with high priority clients, compliance, product support, payments, fraud, or other relevant operational domains
• Understanding of cryptocurrency, global financial markets, and/or trading platforms
• Must work within defined shift hours and participate in an on-call rotation, as required by the business
• Minimum of 3 years of relevant experience in financial services, technology and/or customer support
• Experience with different channels of support, including voice, e-mail and/or chat
• Fantastic communication skills in order to operate across multiple departments, stakeholders, and clients
• Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization
• Travel requirements up to 20% to Coinbase offices and client locations (depending on business need)

What you’ll be doing (ie. job duties):

• Problem solving and unblocking teams using our internal tools
• Communicating best practices through writing and coding
• Meeting with cross-functional teams to discover requests
• Creating and managing technical training materials
• Assisting highly visible incident resolution
• Creating company-wide infrastructure architecture defaults
• Working with product managers to define requested internal tools

What we look for in you (ie. job requirements):

• You have at least 5 years of combined experience in backend software or infrastructure
• Strong communication skills and ability to explain technical concepts clearly and simply
• Proven ability to understand customer requirements and identify appropriate solutions
• Strong interpersonal skills working with Engineers from junior to principal levels
• Demonstrated critical thinking under pressure
• Passion for teaching technical skills and creating technical solutions with teams

What you’ll be doing (ie. job duties):

• Problem solving and unblocking teams using our internal tools
• Communicating best practices through writing and coding
• Meeting with cross-functional teams to discover requests
• Creating and managing technical training materials
• Assisting highly visible incident resolution
• Creating company-wide infrastructure architecture defaults
• Working with product managers to define requested internal tools

What we look for in you (ie. job requirements):

• You have at least 5 years of combined experience in backend software or infrastructure
• Strong communication skills and ability to explain technical concepts clearly and simply
• Proven ability to understand customer requirements and identify appropriate solutions
• Strong interpersonal skills working with Engineers from junior to principal levels
• Demonstrated critical thinking under pressure
• Passion for teaching technical skills and creating technical solutions with teams

Nice to haves:

• Familiarity with working in rapid growth environments
• Experience in Ruby, Go, and Terraform
• Experience with AWS, GCP, Azure, or other cloud environment
• Strong opinions on secure, scalable architecture and technical implementation
• Experience working in a highly regulated environment
• Experience writing company-facing blog posts and training materials

What you’ll be doing (i.e. job duties): 

• Embed with Engineering teams to teach and demonstrate industry best practices
• Improve observability, define and measure SLOs
• Facilitate incident response and conduct root cause analysis
• Automate operational tasks
• Help partners design and implement reliable system architectures

What we look for in you:

• You have at least 5 years of combined experience in backend software or infrastructure
• Strong skills around observability, debugging and performance tuning
• Strong communication skills and ability to explain technical concepts clearly and simply
• Strong interpersonal skills working with Engineers from junior to principal levels
• Demonstrated critical thinking under pressure
• A willingness to dive into understanding, debugging, and improving any layer of the stack

Nice to haves:

• Familiarity with working in rapid growth environments
• Experience in Ruby, Go, and Terraform
• Experience with AWS, GCP, Azure, or other cloud environment
• Experience designing and building reliable systems
• Experience working in a highly regulated environment
• Experience writing company-facing blog posts and training materials

What you’ll be doing (ie. job duties):

• Responsible for defining & implementing company wide datastore policies with a focus on reliability, throughput, scalability and security
• Devising standardized datastore platform for 80% of team needs - with a focus on safety, ease of use, automation and reliability
• Partnering with critical snowflake projects that have significant demand in throughput & latency to provide guidance and expertise while building custom data layers
• Build observability to detect and prevent performance issues
• Defining, implementing, monitoring and execution of standardized automated backup, recovery processes across the company. Managing rolling datastore version upgrades across various providers
• Partnering across security & infrastructure to devise standardized security policies for the datastore layer
• Partnering across infrastructure, security and architecture to ensure all types of sensitive data are cataloged and carefully monitored & enforced by automated processes
• Partnering with other engineering teams to make architectural decisions for data storage layers
• Building tools, infrastructure and automation to make database & schema changes easy to test, deploy and safe to roll back.
• Ensuring we rely on strong processes, automation, architecture and operational excellence to deliver reliable, available, high performant and secure datastores versus SPOF, heroism and expensive hardware/vendor relationships.
• Document your learnings/processes and use 1-2 automate for repeatable tasks

What we look for in you (ie. job requirements):

• You have at least 8 years of experience in software engineering 
• Strong expertise and development skills on building, scaling and supporting database technologies (mongoDB, Postgres, event streaming, caching)
• Experience with sharding NoSQL, SQL databases at scale 
• Experience in backwards compatible approaches for data migrations
• Experience working with engineering teams and stakeholders across the business
• Ability to build tooling for common DBA processes
• Experience implementing cross-region replication
• Have solid knowledge of internals of one of the following datastores: MongoDb, Postgres
• Have a passion for stable and secure system management practices. 
• Have experience working in distributed production environments

What You'll Be Doing (i.e., Job Duties) 

• Technical administration and operation of the Atlassian product suite including Confluence, Jira, and Jira Service Management 
• Maintain, extend, and enhance source code for infrastructure and application deployments
• Plan and implement application upgrades
• Evaluate and implement new plug-ins
• Design, develop, and implement integrations with third party applications and custom code
• Maintain user management configuration for SSO and user sync
• Develop automation to promote self-service, increase efficiency and productivity, and simplify maintenance and administration
• Troubleshoot, diagnose, and resolve technical issues and bugs
• Identify and apply best practices to effectively scale the applications
• Maintain runbooks
• Look for opportunities to extend the collaboration ecosystem

What We Look For In You (ie. Job Requirements)

• Solid understanding of application architecture
• Working knowledge of Atlassian architecture, api, database tables, application logs, email handlers, application links
• Experience administering Atlasssian applications running in AWS
• Familiarity with user management best practices and integration with identity management applications
• Ability to troubleshoot and perform root cause analysis of user, application, and system-level issues
• Knowledge of agile development, continuous integration, and continuous deployment practices
• Desire to expand skills and knowledge related to application infrastructure
• Ability to maintain a steadfast focus on security, reliability, and performance of the applications
• Detail oriented coupled with strong organizational skills
• Ability to communicate effectively with both technical and functional users
• Ability to work effectively in a remote-first work environment